Privacy Policy

About (NA.ARABIA)

(NA.ARABIA) is a platform owned by Naqel Arabia Logistics Services. It is a limited liability company registered in the Kingdom of Saudi Arabia under the unified commercial registration number (7039271528), with its headquarters in Jeddah.

(NA.ARABIA) is a registered trademark of Naqel Arabia Logistics Services with trademark registration number (TM-01-00-20006-25).

(NA.ARABIA) is an advanced electronic platform that provides transportation services by connecting customers with carriers who own suitable trucks, alongside Naqel Arabia's fleet.

Through (NA.ARABIA), users can request transportation services, track shipments, and view shipment status, while ensuring the highest standards of quality and safety in compliance with the applicable regulations in the Kingdom of Saudi Arabia.

Naqel Arabia Logistics Services aims to provide safe transport solutions and innovative services with its owned fleet and qualified service providers.

Definitions

Platform (NA.ARABIA):

The platform registered to Naqel Arabia Logistics Services for providing transportation services through the electronic platform using owned trucks or qualified individuals and companies.

Customer:

The person or entity using the (NA.ARABIA) platform to request transportation of goods.

Authorized Representative:

The person authorized by the customer (individual or company) to make decisions and sign documents related to the use of the platform's services on behalf of the customer.

Truck:

All types of trucks used in transportation operations, depending on type and size.

Carrier:

The person or company that owns trucks and carries out transportation through the (NA.ARABIA) platform, subject to eligibility.

Driver:

Drivers affiliated with the carrier, responsible for driving trucks and loading/unloading goods per (NA.ARABIA) instructions.

Website:

The (NA.ARABIA) website accessible at www.naqelarabia.sa used by customers to obtain information about transport services and manage orders.

Application:

The (NA.ARABIA) mobile application that enables customers to manage orders, track shipments, and benefit from transport services provided by the platform.

Insurance:

A service provided by the platform to cover damages or losses that may occur to goods during transport, in accordance with the terms and conditions of the approved insurance policy for companies only.

Contract:

The legal agreement between the customer and the (NA.ARABIA) platform that defines the terms and conditions for using transport services offered through the platform.

Fees:

Financial costs borne by the customer for using (NA.ARABIA) services, including cancellation fees, delay fees, overnight fees, unpaved road fees, and vital area fees.

Privacy Policy

When you use our services, you entrust us with your information. We recognize this is a significant responsibility and work hard to protect your information while giving you access and control over it.

Privacy Agreement and Terms of Use

This privacy policy is part of the terms that govern the use of the (NA.ARABIA) application owned by Naqel Arabia Logistics Services and is intended to enhance your trust regarding the privacy and security of your personal information.

This privacy policy concerns information available about application users. We may revise it from time to time for updates required by this publication. The new terms apply from the publication date, and your continued use of the application means full acceptance of any updates to the privacy policy and terms of use.

This privacy policy aims to help you understand what information we collect, why we collect it, and how you can update, export, or delete your information.

The privacy policy and terms of use represent the rules and conditions and serve as a formal agreement between Naqel Arabia Logistics Services (owner of NA.ARABIA) and application users (customers, companies, individual service providers, carriers, brokers/third parties, carrier service providers, companies, and institutions).

Authorization: Under these terms, the user authorizes Naqel Arabia Logistics Services (NA.ARABIA) to provide the service within the limits specified in the submitted request and the required service, and authorizes Naqel Arabia Logistics Services to transport goods including food products, chemicals, building materials, electrical tools, medicines, parcels, and others. (NA.ARABIA) is the official authorized party to fully serve the customer per the submitted request, whether inside or outside the Kingdom of Saudi Arabia. Acceptance of the agreement and its terms applies to the customer and carrier.

Please read this agreement carefully before accepting its terms, as it explains your responsibilities as a user of the application or website and defines our responsibilities to you. By accessing and using this application or website or the available services and information, you agree to this privacy policy and commit to its terms and the rules and conditions governing the use of this application.

If you do not agree to any or all of these terms, you must not use our application or website. Your continued use of the application after announcing changes to this policy or the rules and conditions of use constitutes your acceptance of those changes.

What information is collected?

By using this application, certain information becomes available that enables us to assist you when needed, such as password recovery, updating your details, or contacting you in emergencies. If you provide inaccurate or untrue information, it may limit or end your ability to participate and use the application effectively. The personal information requested includes all points shown in registration pages; by completing them, you confirm the accuracy of the information. Providing false information may subject you to legal liability or limit your use of the application. We have detailed these points to ensure service quality and security, while (NA.ARABIA) provides full transparency regarding data usage.

Personal Information - Customer - Carrier

(NA.ARABIA) collects personal identity information from users in various ways, including but not limited to the services provided.

  • Preferred city (primary location)
  • Times of user visits to the application
  • Registration in the Naqel Arabia (NA.ARABIA) application
  • Analysis forms and survey segments to improve service quality, and other activities, services, features, or resources we may provide in our application

We also use GPS technology to determine your current location, allowing the tracking of drivers on the map and direct communication via the map to estimate arrival time and ensure the driver is on the correct route.

Users may be asked to provide full name / company name (service providers: companies or individuals), email address, mobile phone number, credit card or bank account details, and other data.

Non-personal Information

(NA.ARABIA) collects some information about users while interacting with the application. This information is not personally identifiable and may include statistics and studies about the most requested services, as well as information about smartphone type, technical update procedures, and connectivity methods, all for service improvement purposes.

Use of Information by (NA.ARABIA)

When you enter your information and interact with the application by sending and receiving various elements and materials, you implicitly agree that we may store this content and use it without retaining any publishing rights for you. Your personal information remains stored and protected, and we commit not to share it with any other parties.

How do we use the above data?

Developing and improving the application

(NA.ARABIA) tracks user browsing on the website and application to improve performance and development and to build studies that serve the Saudi market and improve your experience. We continuously improve our offerings based on information and feedback from users, without tracking or exposing user identity and with full preservation of personal information.

Improving service quality

The data collected helps improve service quality and focus more on high-demand services to meet customer preferences effectively.

Marketing services for all users

Customer, provider, broker, and corporate segment information (mobile number/email) is used solely to handle requests and inquiries and to deliver periodic services, promotions, and general greetings as NA.ARABIA updates.

Sharing Personal Data

We will always maintain the privacy and confidentiality of all personal data we obtain. This information will not be disclosed unless required by law or when we believe in good faith that such action is required or appropriate to comply with the law, or to defend or protect the property rights of this site or its beneficiaries. We may share aggregated public information that is not linked to any personal identity with our partners for statistics.

Disclosure to any third party

We will not sell, trade, rent, or disclose any information to any third party outside the (NA.ARABIA)application or its affiliated sites. Information will only be disclosed if ordered by a judicial or regulatory authority.